I’ve been a VPS customer of some famous NJ-based company named L for about two years now, plus a dedi customer of some D-based company named H for about 10 months now, 60$/mo. (The reason I’ve signed up with H in the first place is that OVH had setup fees at that time, not to mention a possible inability to order from the US to start with.)
Well, I read the whole turnover thread at the neighbouring forum across the pond, and I’m quite surprised of how OVH seems to be treating their loyal customers with the old servers. Instead of at least keeping existing promises and existing price, it seems like features are removed (e.g. the support promise), and prices are increased (e.g. for 1EUR or 1GBP or whatnot for the new mandatory DDoS protection), all whilst new orders are getting 3x the discount for the same deal.
Care to know how the competition is treating the old folks?
During the two years at L, there were a couple of free upgrades, which required shutting down the server, and restarting in order to take advantage of. They weren’t offered automatically, but only when you choose to take it yourself. As such, the old customers were always getting as good a deal as the new ones were. One of such upgrades required a manually-scheduled, but otherwise fully automated migration, to another physical host, with about half-an-hour of downtime. The most innovative idea? These upgrades must actually have been quite non-constly to offer, since I presume many people didn’t care about them, and didn’t click the upgrade buttons right away, and thus no resources were wasted on offering something automatically which people didn’t specifically need or require. For example, I still haven’t claimed my 2x HDD upgrade that’s been available since a couple of months, since I don’t really care about it at this time, and don’t want to shutdown the server to take advantage of it.
What about H? When I signed up 10 months ago, my ~56 USD/mo plan had only 5TB traffic (with no overages), with 100Mbps connection, no backup space at all, and explicitly no phone support at all. Since then, in just 10 months, they’ve given EVERYONE with a plan of the same price, both new and old sign-ups, 20TB of traffic, upgraded the connection from 100Mbps to 1Gbps, with 200Mbps guaranteed, plus added free telephone support, plus 100GB backup space. No price increases (other than those caused by currency, since I’m not paying in their local currency). And not even any buttons, like L, to take advantage of these offers — they were avail automatically.
Basically, it would seem like OVH has never offered any price matching, since switching servers is always quite a hassle, and few people were causing the turnover when the prices were changed somewhat gradually. However, now that the new OVH prices in Europe are so much low-bottom, to empty DCs within weeks, as Oles said, more people started causing the turnover within OVH itself, and thus matching your own pricing might make more sense now than it potentially did in the past, since few were taking the effort to upgrade for saving a penny.
I guess there are still a lot of customers that are too lazy to switch servers, and OVH is probably weighting of what would be more effective: have X per cent of existing customers contribute to the turnover, or have the Y times X per cent of customers’ bills go down by Z times.
Well, it’ll certainly be interesting to see the full numbers, although I doubt they’ll be released. In any case, I’ll be following closely. :-)
P.S. It would also be nice if the prices for BHS would be more in line with the prices and offerings of the French DCs. Right now, even though I’m in NA, I’d be more inclined to go with some F- or D-based offerings than with the BHS DC — latency is not that different, but price savings are noticeable. Also, what happened to your quad-core, 16GB, 2x 2TB offer at 59$/mo, which used to be an SP1 w/ 100Mbps? Isn’t there quite a big gap now between 49$/mo KS2 and 79$/mo SP1 w/ 200Mbps?