Just filed a complaint with the FCC. Other people with the FTTP may wish to do the same.

If you didn’t have a 2-stage professional installation performed, with an Optical Network Terminal installed, and fibre terminated on your premises, then this does not apply to you. Distance is a reasonable excuse for AT&T not providing 24Mbps for some FTTN customers with copper.

http://esupport.fcc.gov/complaints.htm
«Broadband Service and VoIP»
«Deceptive or unlawful advertising or marketing by a communications company (does NOT include Telemarketing)»
Form 2000B

name + full street address + email

AT&T
telco+isp

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Claims:

0. AT&T advertises that U-verse Internet has a 24Mbps option.

1. It is estimated that well under 10% of AT&T U-verse customers are serviced by a technology similar to Verizon FiOS, commonly called FTTP, where AT&T has fibre on customer’s premises, with an Optical Network Terminal (ONT) box on said premises, where the fibre is terminated and transformed into a Fast Ethernet connection.

2. FTTP technology is widely regarded as the future of the internet, and undisputedly offers speeds considerably higher than what could be achieved on the legacy copper lines through FTTN.

3. AT&T denies FTTP customers the ability to purchase advertised 24Mbps package, offering an 18Mbps package instead. However, 24Mbps speed is available to FTTN customers serviced by copper. There is no official, consistent or plausible explanation ever given, nor does it appear that AT&T officially acknowledges the fact.

I certify I have AT&T U-verse FTTP 18Mbps and I am denied 24Mbps package purchase.
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(must be under 1000 chars)
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I invite other FTTP customers to follow suit.